FAQs


What payment types are accepted?

We accept the following tenders: PayPal, Apple Pay, Discover, Visa, Mastercard, American Express, Diners Club, and Masterpass.

How long will the product take to deliver?

The handling process usually takes 1-3 business days (Our Business Days are Monday-Friday). Expect your product to arrive in 1-3 weeks.

If I did not receive an email how can I track my package?

If you did not obtain the tracking code, reach out to us in our Contact Us section and we will send you the Tracking Number.

Can I change my address once my order has been placed?

Once an order is shipped, we do not have the capability to change an address. To make an address change, we would have to go through the exchange process after the package has been delivered.

Can I change the size, color, or quantity of my order?

Once an order is shipped we do not have the capability to make any changes. To make a change, we would have to go through the exchange process after the package has been delivered. This is only applicable within the 1st 3 weeks of your order. Please see our Refund Policy for more information.

I canceled my order, so why do I still see a charge?

Unfortunately, when an order is canceled you may have a pending authorization which is not an actual charge. If paid with a debit card it could take up to 3 to 5 business days for the authorization to be removed. Credit card authorizations usually take up to 72 hours to remove.

What if I don't know my order number?

If you did not retrieve your order via E-mail please reach out to us in the Contact Us Section and we will grant you that information.

My order shows delivered and I did not receive my package. What should I do?

We take matters like these very seriously. If your package shows delivered and you are unable to locate the package please reach out to us in the Contact Us Section, be sure to include your order number and tracking number. 

What if my merchandise is incorrect or damaged?

Please visit our Contact Us section and let us know so we can resolve this matter in a timely manner. It's very important that you send a picture of the damaged product in order to further resolve this issue as soon as possible.

How long will it take for my return to be received and a credit issued?

Returns can take up to 3 weeks to be processed and refunded. Please be advised this time-frame can take longer during the holiday season.

How can I return my order?

If you wish to return your order please reach out to us in our Contact Us section for further instructions. We require the order #, You can find your order # in the subject line of your shipping confirmation E-mail.